Emilie Bohneur
I honestly do not understand the negative reviews because I had a totally opposite experience.
Last Friday I showed up to purchase a wig with no prior knowledge of the topic. The receptionist was very welcoming and had the patience to explain the difference between all the available laces as well as the various hair quality grading — and trust me I had a million questions, not only that but I speak French with a very heavy annoying American accent which didn’t seem to bother them at all. She brought down several mannequin heads that I selected in order for me to appreciate the wigs up close prior to making my final selection. Bonus: upon checking out, she informed me that I would benefit from a limited 50€ special discount on my wig as it cost over 350€ and on top of that I would get a free install if I came within a week with my receipt — wonderful! Even suggested that I come early on a weekday if I didn’t want a long wait as they are extremely busy which is exactly what I did.
Upon returning there yesterday, I received the same warm welcome, was offered several beverages and had a short wait in a cute and air conditioned salon (which is a plus in this scalding Parisian summer heat). During my short wait, I spotted a wig that I liked better than the one I had previously purchased and they let me switch without making a fuss. A lady took me to the main salon room to braid my hair down (gentle hands, no pulling on my scalp no pain and tidy small braids). And eventually Lambert himself installed my first full frontal lace front wig. He was very meticulous about everything, plucking my hairline, making sure that the lace matched my skin tone and placing each curl on my head perfectly (see the attached picture if you don’t believe me). I left fully satisfied with my experience.
Here is where the story takes a turn from great service to extraordinary — being that I had never had a lace front wig before, I got home, got ready for an outing with friends and lathered my lace in make up which I didn’t know would be a problem as again, it was my first time getting a full lace front wig. The next morning, I panicked because I knew that they weren’t obligated to fix my mess but guess what? I showed up, explained the situation, Lambert told me exactly where I went wrong and instructed Flora on how to fix the problem for me. Flora was outstanding as well. While she cleared the make up off my lace, recut it, adjusted etc— she explained to me the proper way to care for my wig. She was even kind enough to show me which products to purchase in order to maintain my hairstyle (this wasn’t an up sale at all, but a genuine effort to help me keep my hairstyle in good shape).
So here I am about to get ready for yet another outing, perfect wig looking lovely (but this time for sure I won’t be putting any make up on it lol, would never mess up Lambert and Flora’s artwork again).
Mind you, I am far from being an influencer, they have no reason at all to give me special treatment as some of you seem to believe. I am just a random American on an extended stay in Paris but I can guarantee that I’ll be back several times before I leave, even purchasing extra wigs just to have a good stock of their great quality product to take home with me — THAT is how satisfied I am.
Wait time? What do you expect from a popular salon in high demand? And if you think about it, isn’t it a good sign? If they were so terrible don’t you think the salon would be empty? Just get there early during the week.
Thank you Lambert beauty team, from the receptionist to the ladies who helped me make my selection when I was hesitating between wigs, the gentle braider and the ohhh so talented Lambert and Flora. I now feel like THAT b*tch ???? See you soon for my next hairpiece ????
#WhatLace ? (See the last picture for my hairline)