Nadya A
Since I can’t respond to your comments, I had to write this because your feedback is the saddest state of affairs I’ve ever come across from a business stand point - I find it very telling that as a business owner, you made the conscious choice of being disingenuous and using pettiness as part of your response to detailed feedback, that actually described how satisfied I was at the beginning and happy to have found you, until my latest experience. I didn’t ask to have a bad experience : you both created it.
Instead of addressing the points, you chose to not only deflect, but to insult a customer you were happy to take €808 from, in the 5 times I visited your place. If only all “poisonous customers” paid that much in so little time! What I find sadder is that you know v well I would have kept coming was it not for the fact that I was being spoken to in such a rude manner, and had you provided the service in full : I paid for a full cut, and I didn’t get it, and when asked to come back to get what I paid for, it was refused to me. And now it’s seen as a “whim”. The part you seem to be missing is where customers pay money, to get a service. Instead, you made the choice to decline fixing things AND be rude about it.
I won’t have the audacity to teach a very experience stylist like you his job, but you know well that in general styling at the salon, is v different than the everyday one at home (I’m sure you’ll remember I asked to bring my own hairdryer after my 2nd or 3rd appt). The two times I called were because when I styled it home, with my own hairdryer and routine, the result was different. How do you explain that I didn’t call the other times? I must have had a satisfactory outcome I guess!
The picture I attach here is proof of it. It was taken less than an hour after I called on July 20th when I was told to bugger off and come back in 4 weeks for a free haircut, that I already paid for. I’m no expert but having one side of my hair not match the other isn’t a great result, is it? Especially after paying €212.
I’ve been using Aveda colors for 19 years, and have been a loyal/repeat customer of the Aveda flagship in London, and the one in Dubai for a combined 16 years. I’ve only had my hair short since I arrived in Paris 3 yrs ago, and you’re the 3rd stylist within that time. Not sure where you got the idea I had difficulties finding a hairdresser? Maybe you invented it, or perhaps it just reflects how difficult it is to find a good hairdresser that has good business practice?
I begged you to help me - I didn’t demand : please learn the difference.
As for hanging-up the phone on your boyfriend’s face? It’s called running out of battery, so, the phone cuts off when that happens. I didn’t see the need to call back after being treated like s***.
I have to say, I’m actually stunned, first by your attitude, and now by the extremely disingenuous response you chose to provide. I’ve NEVER been treated like this in any Aveda salons I’ve been to in 19 years. Just wow. This is definitely NOT how Aveda makes business. Most businesses who want to get repeat customers would have offered to fix the issue.
And the “what am I supposed to do for 4 weeks?” was a rhetorical question : I certainly don’t need any advice from such bad business practices. There are a slew of great stylists in Paris who understand what it means to keep customers coming. What you don’t even understand, nor care about evidently, is that I will need to pay more money, despite paying €212 two weeks ago, to get the cut you didn’t give me in the first place.